Lauren from Shift Smart Logistics. What can I say? She was so helpful and compassionate. She explained everything, walked me through everything, coordinated with the company that shipped my dog to Texas and sent me pictures while the dog was at the airport. I was able to get on the same flight and meet my dog on the other side. I would certainly recommend Shift Smart Logistics. My only wish was that when the dog got to the Alabama, she wasn't allowed to pee until i collected her a good couple of hours after the flight landed. I know that is not Shift Smart Logistics fault, but it was upsetting as she was pretty desperate after probably being in the crate for at least 6 hours.